Standard Industry Questionnaire
The Questionnaire is a document required by all major Agents in order to assist them in the verification process of your store, and place you in a “payable” status with the manufacturers. Failure to complete this document correctly and in its entirety will lead to coupon denials.
If a Questionnaire is requested by our office, CMS, NCH, or P&G, kindly complete and return to us as soon as possible. We will review the document to be sure it is complete, and submit it to the Agents. Incomplete information will result in your store remaining in a “no-pay” status, and in your invoices being denied. Supplier information is needed in order for our office to challenge denials. Please insert your main suppliers, as well as any additional suppliers you may use (e.g. for Dairy, Produce, and Pet products). If you need assistance in completing the questionnaire, please contact our office.
If your store relocates or changes ownership, you will need to submit a new Questionnaire. Any changes to your store’s name or major renovations to the building may also require re-submission. Please contact our office in the event of any of these major changes.
The MRIS Coupon Shipping Manifest serves as a “cover page” for your coupon shipment, giving TK Services the information they need to process your coupons. Review the manifest provided in this packet, ensuring that the store name and address are correct. Please note your store number, located above your store name, and include this number in all your correspondence to RPR and MRIS.
When assigning the value of your shipment, you have the following options:
Detailed Value: Itemize the coupons by face value, using the grid provided.
Estimated Face Value: Your “Claimed Amount,” per your POS system.
Total Coupon Weight: For large shipments, you may provide the weight of the coupons before packaging.
Please note your shipment method by checking the appropriate box, and provide your shipping confirmation number, if applicable. This information will aid us in tracking your coupons in the event of delayed processing. Note the date shipped in the blank provided, and sign the form. Drop your shipment in the mail, and we’ll take it from there!
The manifest can be revised to suit your needs. For example, you may itemize your coupons by date redeemed rather than by face value. Please contact our office if you are interested in a specialized manifest.
If your shipment requires two pages of manifest to complete, mark the pages “1 of 2” and “2 of 2,” and total page 2 only. Do not separate into two separate shipments, as this distorts your coupon submission and will most likely result in an “Abnormal Coupon Mix.” Additionally, do not alter coupons in any way, such as trimming, etc. This may result in a “Coupon Appearance” denial, as the coupons will not appear to be consumer handled.
Do not accept photocopies of coupons as these are not valid and will not be paid by the Manufacturer.
Internet Coupons – look for multiple prints (more than 2) of the exact same coupon. Most valid Internet Coupons provide print controls that limit customers to 1 or 2 prints of a coupon.
It is best to create a consistent history of coupon submission. You may choose a weekly, bi-weekly, or monthly basis, depending on your store’s coupon volume. This prevents various non-payment issues, and is especially important in preventing denials of expired coupons. Each manufacturer sets its own grace period on the honoring of expired coupons, and this may range anywhere from 30 days to 6 months. The sooner you submit expired coupons, the less likely they are to be rejected.